At Dorothy and Rose, we want you to love your purchase as much as we have loved creating it for you. However from time to time we understand you might need to get in touch with us after your beautiful item has arrived.
Every piece we make is created with care, and we want you to feel amazing in it. For our made-to-order dresses, we put a lot of love and time into crafting something so unique, artistic and just for you, which is why these can’t be returned unless there’s a fault or mistake on our part....we're only human after all.
For our ready-to-purchase items, we’re happy to accept returns (although we can't guarantee we won't shed a tear) within the timeframe set out below, as long as the items come back to us in their original condition.
If you’re ever unsure about sizing, fabrics, or customization, please do reach out before ordering — we’re always here to help guide you so your Dorothy and Rose purchase is just right.
Thank you for supporting slow fashion at Dorothy and Rose and choosing something Timeless- Artistic- And made to be treasured.
Returns & Exchanges on t-shirts, accessories and ready to wear items.
If returning one of our spectacularly fabulous pieces (we won't take it personally honest). Wrong size? No worries, just let us know within 14 days of your purchase and we can swap it for another item or refund you provided the items are:
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Unworn, unwashed, and in original condition with tags attached.
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Returned in original intact undamaged packaging to protect the garment.
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To start a return, please email us at studio@dorothyandrose.com with your order number and reason for return.
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You are responsible for return postage costs. Items must be in original packaging, unworn with tags. If item is not returned in original condition this may affect your refund.
Refunds can take up to 14 business days to process
Returns & Exchanges on made to order dresses
As you know, we make each of our fabulous dresses just for you. Each dress is made to order therefore refunds or exchanges are not available unless faulty.
.Alterations: Need it taking up? We provide an alterations service for an additional £40.
Any other questions, drop us a message, we'd love to chat to you studio@dorothyandrose.com
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Please take care when providing measurements and selecting styles, as we cannot accept returns due to sizing errors supplied by the customer.
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If your dress arrives damaged or faulty, please contact us within 7 days of delivery at studio@dorothyandrose.com, including photos of the issue, and we will arrange a repair, replacement, or refund where appropriate.
General Information
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Refunds will be processed back to your original payment method within 14 days of us receiving the returned item.
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We recommend using a tracked service for returns, as we cannot accept responsibility for items lost in transit.
📍 Address for Returns:
Dorothy and Rose
Trevor House
22 York Place
Knaresborough
HG5 0AA
